FAQ
Find answers to the most frequently asked questions.
Orders & Payment
How do I place an order?
You can shop and check out directly on modway.com. If you have a trade account, log in first and your wholesale pricing will be applied automatically.
Can I modify or cancel my order after placing it?
Contact us as soon as possible at cs@modway.com or 609.256.9000. We'll do our best to accommodate changes before your order ships. Once it's in transit, we're unable to make modifications.
Can I change my shipping address after ordering?
Yes, but you'll need to reach us as soon as possible. Get in touch via phone, chat, or email and we'll update it before it ships.
Can I hold my order or request a specific ship date?
Yes. Just reach out as soon as possible with the details and we'll make it work. We need to know before your order ships, because once it's left our warehouse, we can't hold it in transit.
Shipping & Delivery
How long does shipping take?
Orders ship within 1–3 business days. Smaller items go via FedEx Ground and typically arrive within a few days of leaving our warehouse. Larger items ship via LTL freight with a transit time of 10–15 business days. We ship to all 48 continental US states.
How will my order be delivered?
Smaller items are delivered to your door via FedEx. Larger pieces ship via LTL freight — a threshold delivery, meaning the carrier brings it to the front entrance of your home or building. The freight company will contact you in advance to schedule a window. White glove delivery is available on select orders. Reach out to us to check eligibility.
How do I track my order?
You'll receive a shipping confirmation email with your tracking number and carrier info as soon as your order ships. You can also log into your account anytime to check order status. For LTL freight shipments, sign up for SMS updates via the link in your confirmation email.
Can I expedite my shipment?
We're not able to offer expedited shipping. Express service isn't an option provided by specialized furniture carriers due to the size and distances involved.
My order arrived damaged. What should I do?
Please note that all damages, defects, or missing items must be reported within 7 business days of delivery. To file a claim, document the issue with photos and email them, along with your proof of purchase and contact info, to cs@modway.com. Our support team will work with you quickly to make it right.
Returns & Warranty
What is your return policy?
If you're unhappy with your item, you can return it within 30 days. Return shipping costs are the responsibility of the customer.
Do your products come with a warranty?
All products come with a one-year manufacturer's warranty that covers any defects. This warranty does not cover normal wear and tear.
What about items purchased at the Modway Outlet?
Outlet items are sold as-is and are final sale, which means we don't accept returns or exchanges. The outlet is at our East Windsor, NJ and Hesperia, CA warehouses. No appointment necessary.
Products
Does Modway furniture require assembly?
It depends on the piece. Some items ship ready to use while others require various levels of assembly. Each product page notes what to expect in the product description. If anything is missing from your box (hardware, instructions, or parts), contact us and we'll take care of it.
Can I order swatches before buying?
Yes. Browse and request swatches through our swatch library. Trade program holders can also request physical swatches through their dedicated account rep.
Trade program
Do you have a trade or wholesale program?
Yes. Modway offers wholesale pricing, no order minimums, drop shipping, and a dedicated account rep for every account in their trade program. See more on the Trade Program page.
Who qualifies for the trade program?
The program is open to interior designers, home stagers, architects, event rental companies, vacation rental operators, and hospitality or commercial buyers. Business credentials are required during the application process.
If you have any other questions, feel free to reach out to us here.